Customer service

Your Copywriting Project Has Gone Wrong – What Do You Do?

  This post is for all the copywriters out there. Regardless of your experience, perfectionist nature…

When Do You Start Selling To Customers

  Your business will only survive if you and your sales team sell. That’s a given. So when, in your opinion, does that selling process start? Is it from the…

The Power of Internal Communications

  How do you tell your customers about your products and services and how they will make their lives better? Probably through cracking web copy, brochures, emails, newsletter and that sort of thing. Written well, they help…

Never Underestimate the Power of Customer Service

Customer service is one of the basics of business. Without it you won’t have any customers. It’s the one aspect that you can shine at regardless of the size of…

Do Your Values Match Your Website?

  As a company owner, you love to shout about the values you hold dear. You tell your website readers that you value your customers, go out of your way to provide the level…

Are you doing it Better Than the Big Boys?

What am I talking about? Customer service. I’ve often said that customer service is the one area a small business like yours can…

Social Customer Services – Are You Making the Most of it?

Last night I watched the Channel 4 documentary “The Complainers”. No one’s impressed when things go…

Generate More Leads and Gain More Customers

This post first appeared on our sister blog, Freelance Copywriter’s Blog, but we thought you’d like to read it too. That is what every business owner wants, right? Customers are…

Customer Service Via Email

This post first appeared on our sister blog, Freelance Copywriter’s Blog, but we wanted to share it with you too. Let’s face it dealing with phone calls takes time. Unless you have multiple phone lines, you can only answer one customer…

Effective Email Customer Service

Customers that phone you are such a pain, aren’t they? Unless you happen to have a large call team, you can only speak to one person at a time, and then there’s that annoying ringing when you’re trying to get some…