• Using Hashtags the Right Way in Your Marketing Strategy

      A few days ago I headed out on my usual early morning journey to the gym. My companion for this relatively short trip was Nick Grimshaw (Grimmy) from Radio 1’s breakfast show. He was talking about one of his pet hates – the hashtag. I nodded silently as he ranted about how he was […]

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  • What To Do If You Want to Bomb on Social Media

    There are times when I think it would be a good idea to needed a license to use social media. Why? Simply because there are so many people on there that really don’t have a clue. Getting the etiquette right (this post focuses on Twitter) will have a huge impact on how you are regarded […]

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  • Social Customer Services – Are You Making the Most of it?

    Last night I watched the Channel 4 documentary “The Complainers”. No one’s impressed when things go wrong, so some of the reactions of the people on the programme were understandable (although I do have an issue with the guy who was a professional complainer who’s sole aim was to get compensation from every company possible), […]

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  • Are You Getting Twitter Wrong?

    Twitter celebrates its 8th birthday this year and yet someone people are still getting it all wrong. With only 140 characters to play with, it should be the easiest thing in the world to use, but it would appear that it’s not judging by some of the tweets I’ve seen. To give you a hand, […]

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  • What Happens Once You Get Twitter Followers?

    Have you noticed that some people on Twitter just want to collect followers? It’s not as if it means anything – you won’t suddenly become rich beyond your wildest dreams just because you have loads of followers. In fact, if anything it singles you out as the person that followed all those ‘how to get […]

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  • How to do Twitter Spilt Testing

    Using Twitter to promote your business is quite a steep learning curve. You have to learn what to tweet (and no, that doesn’t mean only tweeting about your business), how to follow people, how to find the right people to follow – it goes on and on. Split testing will help you hone your Twitter […]

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  • How to Measure Your Social Media Goals

    Working our the effectiveness of your social media activities isn’t easy. For many companies, the decision about whether to start using platforms such as Twitter, Facebook and Pinterest comes down to how they can assess their return on investment. And without a clear-cut answer, they tend to steer clear. So how can you measure your […]

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  • What’s The Point of Twitter?

    This blog first appeared on our sister blog, Freelance Copywriter’s Blog, but we felt it was so useful we wanted to share it with you here too. Despite the number of blog posts and articles you see about Twitter, I was flabbergasted to read a recent post on The Drum. Apparently 71% of companies are […]

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  • Using Twitter – What to Tweet?

    One of the main barriers that prevents businesses using Twitter is not knowing what to say. There is still a common misconception out there that makes people think that tweeters only ever talk about what they had for lunch. OK, sometimes they do, but on the whole tweeters use the social media platform as a […]

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  • How Social Media Can Land You in Trouble

    It’s a well known fact these days that employers use social media as a way of screening candidates. Your Facebook wall offers them a great insight into the type of person you really are, rather than the one you display in the interview. But that’s not the only way social media can land you in […]

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